Yayoi Kusama: Infinity Mirrors FAQ

When do tickets for Yayoi Kusama: Infinity Mirrors go on sale?
Member tickets will go on sale August 27. Please note: Our designated member tickets may sell out, so we recommend purchasing tickets early. All tickets are timed and must be purchased in advance. Ticket sales will begin at 10 a.m. daily and will end once that day’s allotment of tickets has been sold. Tickets are $14.50 for visitors ages 6 and over and $5 for visitors ages 5 and under. One adult must be present for every 2 children ages 12 and under.

General admission tickets go on sale September 17. All tickets are timed and must be purchased in advance. Tickets are $29 for visitors ages 6 and over and $5 for visitors ages 5 and under. One adult must be present for every 2 children ages 12 and under. Ticket sales will begin at 10 a.m. daily and will end once that day’s allotment of tickets has been sold. General ticket sales will end once all tickets have been sold.

Where can I purchase tickets to see Infinity Mirrors?
Tickets must be purchased through the High Museum of Art’s website at high.org. Due to the anticipated high demand for tickets, visitors will be placed in a virtual waiting room through Queue-it. When visitors get to the front of the virtual line, tickets will be made available for purchase. A limited number of tickets will be sold onsite beginning November 18 and must be used on the date of purchase.

What is Queue-it?
The High Museum will be using Queue-it during the Infinity Mirrors ticketing process. Queue-it is a virtual waiting room platform developed to prevent website overload while providing a fair user experience. The program will provide instructions to lead you through your ticket purchase.

How much are tickets?
During the member ticket sale (beginning August 27), member tickets are $14.50 for visitors ages 6 and over and $5 for visitors ages 5 and under. Beginning on September 17, tickets will be $29 for all visitors ages 6 and over and $5 for visitors ages 5 and under. VIP tickets are $175 for all ages and include a Yayoi Kusama: Infinity Mirrors catalogue.

What is the VIP experience?
The Infinity Mirrors VIP experience gives visitors access to the Museum at special times with smaller crowds and includes a Yayoi Kusama: Infinity Mirrors catalogue. Please Note: VIP ticket times will be later in the evening, after the Museum’s regular exhibition hours. The $175 VIP price applies to tickets for all ages (adults and children/infants). One adult must be present for every 2 children ages 12 and under. All tickets are timed and must be purchased in advance.

How can I become a member?
Memberships can be purchased online at www.high.org/join, in person at the Museum, or by phone at 404-733-4575.

When do I need to become a member to secure early access to Infinity Mirrors tickets?
In order to get early access and discounted tickets, you must have a membership by August 17. For lapsed members to be in good standing, memberships must be renewed by August 17.

What are the hours for the Infinity Mirrors Exhibition?
Hours for the Infinity Mirrors exhibition vary daily. The exhibition will be open Tuesday through Sunday, and we will have extended hours most days. All other exhibitions, including the permanent collection galleries, will be open during regular Museum hours.

How much are member tickets? Can my member guest passes be used to redeem tickets?
During the member ticket sale beginning August 27, member tickets are $14.50 for visitors ages 6 and over and $5 for visitors ages 5 and under. Member guest passes cannot be used to redeem tickets for the Yayoi Kusama: Infinity Mirrors exhibition.

As a member, I expect free admission to all exhibitions. Why am I being charged for Infinity Mirrors?
Because of contractual obligations, complex installation and maintenance of the artworks, popularity of the artist, and high audience demand, we must hire additional staff for art handling, security, visitor services, and ticketing. The costs associated with presenting this exhibition require that we charge a special admission fee, but we promise it’ll be worth it!

What action will members need to take before purchasing tickets during the member on-sale window?
Members will need to reset their passwords.* In order to ensure a smooth experience, please make sure you do this prior to August 27. Go to high.org/reset and enter your email address. If you are in our system, you will receive an email with a link in it. Click on the link to update your password.

If you are not in our system, you will receive an error message that says we cannot locate your account. If this happens, please call our Customer Service Center at 404-733-4575 (Monday–Friday, 9 a.m.–5 p.m.). They will be happy to assist you.

*Tickets for Yayoi Kusama: Infinity Mirrors will be sold exclusively online and we are expecting a lot of web visitors on our ticket sale days. For that reason, we have implemented a new system to help accommodate the extra traffic. The new system requires that members reset their passwords.

Why is it necessary to log in to my high.org account?
Your high.org account gives you access to your full membership benefits. Without logging in, you will not be able to purchase tickets during the member sale window.

What will happen if I enter the member ticketing queue without my login information?
If you enter the queue and reach the front of the line without your member login information and are required to register or to reset your password, you may lose your place in line and need to start over. We recommend that all members try logging in on the High’s website prior to August 27 in order to ensure a smooth ticketing experience.

As a Student member or Individual member, how many tickets can I buy?
During the member ticket sale beginning August 27, Student and Individual members may purchase 1 regular admission ticket at $14.50 and up to 2 tickets for visitors ages 5 and under at $5 apiece. One adult must be present for every 2 children ages 12 and under. All tickets are timed and must be purchased in advance. Member tickets will be on sale until they sell out, so please purchase tickets early.

As a Dual/Family, Contributing, Patron, or Circles Member, how many tickets can I buy?
Dual/Family, Contributing, Patron, and Circles level members may purchase up to 6 tickets, including up to 4 tickets for visitors ages 5 and under. During member ticket sales, beginning August 27, admission tickets are $14.50 for visitors ages 6 and over and $5 for visitors ages 5 and under. One adult must be present for every 2 children ages 12 and under. All tickets are timed and must be purchased in advance. Member tickets will be on sale until they sell out, so please purchase tickets early.

What happens if members miss the early sale window?
Starting on August 27, members can purchase tickets to Infinity Mirrors at the membership rate of $14.50 before sales open to the general public. Member tickets will be on sale until they sell out, so please purchase tickets early. The price from then on is $29 for all visitors ages 6 and over and $5 for visitors ages 5 and under.

I’m not a member of the High, but I am a member of another museum that participates in reciprocal programs. Can reciprocal program members purchase tickets to Infinity Mirrors during the High’s member pre-sale week (Aug. 27–31) and get the same rate?
Reciprocal program benefits do not apply to the Infinity Mirrors exhibition. If you would like to take advantage of the High’s member pre-sale week, please consider joining the High Museum’s membership program.

When do general admission tickets go on sale?
General admission tickets go on sale September 17. Tickets are $29 for visitors ages 6 and over and $5 for visitors ages 5 and under. One adult must be present for every 2 children ages 12 and under.

Ticket sales will begin at 10 a.m. daily and will end once that day’s allotment of tickets has been sold. General ticket sales will end once all tickets have been sold.

If I am not a member of the High Museum, how many tickets can I purchase?
During the general admission sale beginning on September 17, you may purchase up to 6 tickets, including up to 4 tickets for visitors ages 5 and under. Tickets are $29 for visitors ages 6 and over and $5 for visitors ages 5 and under. One adult must be present for every 2 children ages 12 and under.

Why is the purchase of tickets being limited for this exhibition?
Kusama’s Infinity Mirrors has consistently sold out across all tour venues (the Hirshhorn Museum, Seattle Art Museum, Broad Art Museum, Art Gallery of Ontario, and The Cleveland Museum of Art). Far from your typical exhibition, Infinity Mirrors provides audiences a deeply immersive experience in kaleidoscopic, mirrored environments. We must manage the flow of traffic through the show to allow as many people as possible to experience these rooms as the artist intended. To assist this effort, we are issuing timed tickets for the exhibition.

Why are you charging a higher ticket price for this exhibition?
Because of contractual obligations, complex installation and maintenance of the artworks, popularity of the artist, and high audience demand, we must hire additional staff for art handling, security, visitor services, and ticketing. The costs associated with presenting this exhibition require that we charge a special admission fee, but we promise it’ll be worth it!

Will tickets be available at the Museum?
Yes, approximately 100 tickets will be available onsite each day beginning on November 18. These tickets are available on a first-come, first-served basis and will be valid for the date of purchase. We will not be able to guarantee ticket availability for everyone in line.

Why are tickets timed for this exhibition?
Due to extremely high demand, we are issuing timed tickets to help us allow as many people as possible to experience the exhibition while also managing the flow of traffic. The amount of time a person may spend in each immersive environment is 20 to 30 seconds. It is important that we adhere to the time recommendations established by other presenting museums in consultation with the artist to accommodate the maximum number of visitors possible.

When and where can I pick up my tickets?
Please print your tickets at home or be prepared to present your electronic tickets on your mobile device upon entering the Museum on the day of your scheduled visit. Please note: Museum staff reserve the right to ask for ID.

What if I miss my time slot?
Due to the popularity of this exhibition, we are unable to hold time slots beyond 10 minutes. If you arrive later than 10 minutes after the beginning of your time slot, we will be unable to ensure your admission to the exhibition. No refunds will be issued for a missed time slot. Please plan your visit accordingly and consider taking MARTA (the High Museum is located at Arts Center Station) or Lyft to the Museum to avoid having to park.

There are several steps before entering the exhibition. Please plan to arrive 30 minutes before your ticketed entry time.

1. Plan for traffic and parking delays. MARTA and Lyft are great options for avoiding parking delays caused by increased volume in parking lots at and around the Museum. Please note: Parking in the deck at The Woodruff Arts Center costs $16. Members receive discounted parking with a valid membership ID, but parking is limited and may fill up. Your exhibition ticket does not include the cost of parking.
2. After entering the Museum, visitors must present their printed or electronic tickets to staff.
3. The queuing line will form near the elevators to go up to the Second Level exhibition galleries. There will be a line on the Second Level to enter the exhibition.

Can I change my ticket time after my purchase is made?
Tickets are not eligible for exchange or refund.

Are children required to have tickets?
Yes, every person, even children and infants, must have a timed ticket to enter the Infinity Mirrors exhibition. This allows us to account for the number of people entering the exhibition and calculate how many people we can accommodate. Please note that a small number of artworks in the exhibition contain nudity, which some people may consider inappropriate for children. One adult must be present for every 2 children ages 12 and under.

What if my child does not have a timed ticket for the exhibition?
No one will be permitted to enter the exhibition without a timed ticket. Tickets must be purchased in advance. Please note: One adult must be present for every 2 children ages 12 and under.

Does my Infinity Mirrors exhibition ticket include admission into the rest of the Museum?
Yes. If you arrive before your time slot, we invite you to look around the High’s newly renovated permanent collection galleries or visit the Museum Shop. However, you must be present for your exhibition time slot. If you miss your ticketed time by more than 10 minutes, you will not be guaranteed admission to the Infinity Mirrors exhibition. You are also welcome to explore the rest of the Museum following your exhibition visit.

Does my regular museum admission ticket get me into Infinity Mirrors?
No. Regular museum admission tickets cannot be used to enter the Infinity Mirrors exhibition, but your Infinity Mirrors ticket does grant you entrance to the Museum on the day of your timed ticket.

How will Infinity Mirrors be handled with respect to programs such as First Fridays and Friday Jazz?
A ticket purchased for First Friday or Friday Jazz does not include access to the Infinity Mirrors exhibition. Access to the exhibition requires the purchase of a separate ticket.

Can I get free admission to Infinity Mirrors during Second Sundays?
You will be able to enter the Museum for free on Second Sundays, but access to the Infinity Mirrors exhibition on Second Sundays requires the purchase of a separate ticket.

How will Infinity Mirrors be handled with respect to programs such as Bank of America Museums on Us, the North American Reciprocal Museums, military discounts, and the Reciprocal Organization of Associated Museums?
Free admission to the Museum will still be honored for these programs, but access to the Infinity Mirrors exhibition requires the purchase of a separate ticket.

I’m not a member of the High, but I am a member of another museum that participates in reciprocal programs. Can reciprocal program members purchase tickets to Infinity Mirrors during the High’s member pre-sale week (Aug. 27–31) and get the same rate?
Reciprocal program benefits do not apply to the Infinity Mirrors exhibition. If you would like to take advantage of the High’s member pre-sale week, please consider joining the High Museum’s membership program.

Do your Group Sales rates apply to the Infinity Mirrors exhibition?
Group Sales rates do not apply to this exhibition. During the general admission sale beginning on September 17, you may purchase up to 6 tickets, including up to 4 tickets for visitors ages 5 and under. Tickets are $29 for ages 6 and over and $5 for children ages 5 and under. One adult must be present for every 2 children ages 12 and under.

Will K–12 school groups be able to see the Infinity Mirrors exhibition?
Yes, special time slots over a period of 17 days have been set aside for school groups. The Museum will implement a lottery to assign these slots (please see our School Visits FAQ page for more information). Teachers have been notified and given specific times to apply for the lottery. Please contact your school to encourage participation.

Why can’t all schoolchildren see the exhibition?
We would like for all schoolchildren to experience Infinity Mirrors, but space and time constraints limit the number of visitors we can accommodate. To ensure fair access, we have instituted a lottery system for school groups. We anticipate welcoming more than 7,800 students during the exhibition’s run.

How much will students pay to see the exhibition?
The cost for students who are visiting with school groups is $8 each.

How many chaperones will be admitted with each school group?
One chaperone will be required for every 10 students. Extra chaperones are not permitted.

Is this exhibition family friendly?
This exhibition is open to all ages. Please note the following prior to your visit:

• Each visitor, regardless of age (including infants), must have a ticket for the exhibition.
• There must be 1 adult present for every 2 children ages 12 and under.
• Due to the large number of objects and the popularity of the exhibition, visitors should plan on spending up to 120 minutes viewing the exhibition, including an average estimated wait time of 20 minutes to enter each Infinity Room.
• A small number of artworks in the exhibition contain nudity, which some people may consider inappropriate for children.
• Seating is not provided in the exhibition galleries.
• Strollers are allowed into the exhibition but are not permitted in the Infinity Rooms. You will be able to park your stroller outside of the room before you enter.

• Please note: There are intermittent, bright, flashing lights in two of the rooms (The Souls of Millions of Light Years Away and Love Forever).

What is this exhibition about?
Yayoi Kusama: Infinity Mirrors focuses on the celebrated Japanese artist Yayoi Kusama’s immersive, reflective Infinity Rooms. The exhibition provides visitors with the opportunity to experience 6 of Kusama’s most iconic kaleidoscopic environments in addition to over 60 paintings, sculptures, and works on paper she made from the early 1950s to the present. It also marks the North American debut of numerous new works by the 89-year-old artist, who is still active in her Tokyo studio. Please note: There are intermittent, bright, flashing lights in two of the rooms (The Souls of Millions of Light Years Away and Love Forever).

What are the Infinity Rooms?
The exhibition includes 6 Infinity Rooms: five you may enter and one you may peek into through a window. The artist has designed each room to be an immersive experience. Please note: There are intermittent, bright, flashing lights in two of the rooms (The Souls of Millions of Light Years Away and Love Forever).

Can I bring a bag into this exhibition?
Bags not exceeding 11” x 15” x 9” may be brought into the exhibition. Visitors will be asked to check larger bags at coat checks located in the Taylor Lobby before proceeding to the galleries. Museum staff are not responsible for items left outside the Infinity Room environments.

How long are the lines to enter the Infinity Rooms? How long can I spend in each room?
The wait time for each room may be up to 20 minutes. Visitors will be allowed to enter each room once with up to 3 people at a time and will have 20 to 30 seconds per room. You may be asked by an attendant to enter the rooms with other visitors. Due to the large number of objects and the popularity of the exhibition, visitors should plan on spending up to 120 minutes viewing the exhibition.

Will there be chairs to accommodate the long wait times?
We are unable to offer seating in the galleries due to space constraints. Please expect long lines.

Is there a restroom in the exhibition?
There is no restroom in the exhibition, but there are restrooms near the elevators and stairs right outside the exhibition galleries. Additional restroom facilities are located throughout the Museum. If you leave the exhibition to use the restroom, you will be allowed to reenter the galleries, but we strongly encourage the use of restroom facilities prior to entering the exhibition space.

Can I have food or drink while I wait in line for each of the Infinity Rooms?
Food and drinks are not permitted in the exhibition galleries. Food and beverages may be purchased at CJ’s Café, Twelve Eighty – Inspired Dining, or Octane Coffee/Bar at The Woodruff Arts Center and may be consumed at those locations or on the Sifly Piazza.

How many people can be in an Infinity Room at the same time?
The viewing platforms and areas are small. Two to 3 people may enter each room at a time. You may be asked by an attendant to enter with other visitors.

Does the exhibition contain more than immersive environments?
Yes, there are 60 paintings, sculptures, and works on paper Kusama made from the early 1950s to the present on view in addition to the 6 Infinity Room environments.

Is there a specific order?
No, there is not a specific order to the exhibition. Visitors may choose to experience different parts of the exhibition at different times, especially if lines are long for the Infinity Rooms.

Is there re-entry into the exhibition?
Re-entry is not permitted other than returning from the restroom while viewing the exhibition.

Am I allowed to touch art in the Infinity Rooms?
No. The Infinity Rooms contain fragile artworks that may not be touched.

Am I allowed to take pictures/videos with my cell phone?
Yes, non-flash photography and videos are encouraged with the exception of the Infinity Room All the Eternal Love I Have for the Pumpkins, which may not be photographed. No selfie sticks, tripods, grip stabilizers, or other accessories are permitted.

Can I buy Infinity Mirrors merchandise?
Yes, the Museum Shop is selling Infinity Mirrors products. Please visit the Shop in person or online to purchase exhibition-related items.

Is there an exhibition hashtag?
The hashtag #InfiniteKUSAMA has been widely associated with the exhibition. You may also use #highmuseum.

Why are people so obsessed with this exhibition?
Yayoi Kusama: Infinity Mirrors has delighted audiences around the country. People are drawn to the profusions of polka dots, pumpkins, mirrors, lights, and intense colors Kusama uses in her artwork.

What are the hours for the Infinity Mirrors Exhibition?
Hours for the Infinity Mirrors exhibition vary daily. The exhibition will be open Tuesday through Sunday, and we will have extended hours most days. All other exhibitions, including the permanent collection galleries, will be open during regular Museum hours.

When should I arrive?
There are several steps before entering the exhibition. Please plan to arrive 30 minutes before your ticketed entry time.

1. Plan for traffic and parking delays. MARTA and Lyft are great options for avoiding parking delays caused by increased volume in parking lots at and around the Museum. Please note: Parking in the deck at The Woodruff Arts Center costs $16. Members receive discounted parking with a valid membership ID, but parking is limited and may fill up. Your exhibition ticket does not include the cost of parking.
2. After entering the Museum, visitors must present their printed or electronic ticket(s) to staff.
3. The queuing line will form near the elevators that go up to the Second Level exhibition galleries. There will be a line on the Second Level to enter the exhibition.

What if I miss my time slot?
Due to the popularity of this exhibition, we are unable to hold time slots beyond 10 minutes. If you arrive later than 10 minutes after the beginning of your time slot, we will be unable to ensure your admission to the exhibition. No refunds will be issued for a missed time slot. Please plan your visit accordingly and consider taking MARTA (the High Museum is located at Arts Center Station) or Lyft to the Museum to avoid parking delays.

Can I leave my child with a Museum attendant or in the Greene Family Learning Gallery while I experience the exhibition?
All children must be accompanied by a parent or caregiver. In the Infinity Room galleries, 1 adult must be present for every 2 children ages 12 and under.

Can I bring a bag into this exhibition?
Bags not exceeding 11” x 15” x 9” may be brought into the exhibition. Visitors will be asked to check larger bags at coat checks located in the Taylor Lobby before proceeding to the galleries. Museum staff are not responsible for items left outside the Infinity Rooms.

How long should I expect my total visit to be for this exhibition?
Due to the large number of objects and popularity of the exhibition, expect to spend up to 120 minutes in the galleries. Please account for congestion around parking in Midtown. We recommend taking Lyft or MARTA to the Museum.

How much does it cost to park at The Woodruff Arts Center?
Members receive discounted parking with a valid membership ID, but parking is limited and may fill up. All other visitors pay $16 for parking. Your exhibition ticket does not include the cost of parking. We strongly encourage taking MARTA or Lyft to avoid parking delays.

Can I have food or drink while I wait in line for each of the Infinity Rooms?
Food and drinks are not permitted in the exhibition galleries. Food and beverages may be purchased at CJ’s Café, Twelve Eighty – Inspired Dining, or Octane Coffee/Bar at The Woodruff Arts Center and may be consumed at those locations or on the Sifly Piazza.

Is there a restroom in the exhibition?
There is no restroom in the exhibition, but there are restrooms near the elevators and stairs right outside the exhibition galleries. Additional restroom facilities are located throughout the Museum. If you leave the exhibition to use the restroom, you will be allowed to reenter the galleries, but we strongly encourage the use of restroom facilities prior to entering the exhibition space.

Are strollers allowed in the exhibition?
Strollers are allowed in the exhibition galleries but not inside the Infinity Rooms. You will be able to park your stroller outside the rooms before you enter.

Are wheelchairs available for people who are unable to stand for long periods of time?
Yes, the Museum will have a limited number of wheelchairs available. You may request the use of a wheelchair at the Taylor Lobby security desk, where you will be asked to leave a photo ID. For more on accessibility accommodations, please visit our accessibility page or email access@high.org.

What if I am accompanying someone in a wheelchair?
Most of the Infinity Rooms are wheelchair accessible. While they have varying sizes, the narrowest entry point is 30 inches wide. However, the way the rooms are built does not allow space for a wheelchair to be turned around. A wheelchair will have to be wheeled in and out in the same direction.

Is there an audio guide?
No, there is no audio guide for this exhibition. It is Kusama’s vision for people to enter the Infinity Rooms and immerse themselves in the art.