Group Visit: Frequently Asked Questions
(School Groups K–12)
Additional questions? Email us at schooltours@high.org or call 404-733-4468 for questions or assistance.
(Youth and Adult Groups)
Additional questions? Email us at hma.groupsales@high.org for questions or assistance.
Not sure what type of group you have?
College: college or university students and alumni chapters
Community: social groups, societies, and clubs
Corporate: corporations
Culture Collective: groups 55+, including aging service organizations, senior centers, senior living communities, or other groups serving older adults in our community
Non-profit: non-profit organizations, including museums, foundations, and institutes
Religious Organization: religious centers, including churches and temples
Youth: organizations serving children, including scouting troops, youth clubs, and mentorship programs
Day of Visit
(K–12 Groups)
How will drop-off and pickup work?
All students on buses or school vehicles can be dropped off and picked up on Peachtree Street (between 15th and 16th Street) by the ramp leading up to the Museum. Buses or school vehicles can also park in designated bus parking zones and let the students walk to the entrance. High Museum staff will greet students at the Museum’s Admissions Desk.
I am a teacher who will be asking for additional chaperone support on our field trip day. Is there anything I need to be aware of?
Yes! We can offer one complimentary admission pass for every ten students. Beyond that, chaperones must pay museum admission. We allow up to three chaperones for every ten students. If there are additional chaperones, they must wait in the Robinson Atrium or Margaretta Taylor Lobby while the students participate in the tour or workshop. We are happy to make accommodations for students who require extra support; please provide advance notice by contacting museum staff at schooltours@high.org.
Students or children under four years old who are not part of the class cannot participate in tours or workshops and must stay with their guardians until the tours or workshops are complete.
Please contact schooltours@high.org for questions and concerns.
I am a chaperone on my student’s field trip. What should I expect?
We are grateful for your support on this exciting day for your student! If you are not traveling on the bus with your student, you may park in the Woodruff Arts Center Parking Garage or at any surrounding parking locations. We are unable to offer parking validation. After parking, you can enter the main entrance when the museum opens. Our Guest Relations team will direct you to the school groups location. Admission, parking, and maps are located here.
(Youth and Adult Groups)
High Museum staff will greet students at the Museum’s main entrance. Please have one person check in the entire group with your confirmation email. Buses and school vehicles must park in designated bus parking zones.
Where do we park?
Check out the High’s Bus Parking Map (PDF).
Can we bring backpacks and lunches?
Backpacks and lunches are permitted inside the Museum. Upon entry to the Museum, Guest Relations staff will store all backpacks and lunches while the group is touring. Backpacks that hold medical supplies may be taken throughout the Museum. Backpacks must be worn with one strap or carried in front of the body.
Booking and Cancellation
What is the booking procedure?
To book a tour for your group, simply fill out the appropriate form below:
School Tour Booking Form
Youth and Adult Tour Booking Form
Docent-led tours are available Tuesday through Sunday during regular museum hours. These tours are suitable for visitors ages six and older. They last approximately one hour and can accommodate up to forty-eight people. For larger groups, please reach out to hma.groupsales@high.org.
All group tours must be booked at least three weeks in advance. Please note that the museum is not able to accommodate docent-led tours or self-guided groups during select programs, including UPS Second Sunday, Access for All, HIGH Frequency Friday, and Friday Jazz.
Do you have additional questions about which tour is right for you, or are you looking to book a self-guided visit? Email us at hma.groupsales@high.org.
Pricing tiers for docent-led tours:
- 1–12 guests: $450 + applicable taxes
- 13–24 guests: $900 + applicable taxes
- 25–36 guests: $1,350 + applicable taxes
- 37–48 guests: $1,800 + applicable taxes
Advanced payment is required for all group visits. Walk-up tickets are not available. If you have already booked a tour and need to pay your invoice, please enter your order number here:
Pay your invoice
What is the cancellation policy?
Any cancellations must be made one week in advance of your scheduled visit to be eligible for rescheduling. Extenuating circumstances will be considered on a case-by-case basis.
The High reserves the right to cancel any visit for unforeseen circumstances. We will notify groups as soon as possible. Any payments made toward a visit that the Museum cancels will be eligible for a refund or will be applied to a rescheduled date.