Group Visit: Frequently Asked Questions

(School Groups K–12)
Additional questions? Email us at or call 404-733-4468 for questions or assistance.

(College/University Groups)
Additional questions? Email us at for questions or assistance.

Day of Visit

How will drop-off and pickup work?
(K–12 Groups)
All students on buses or school vehicles can be dropped off and picked up on Peachtree Street (between 15th and 16th Street) by the ramp leading up to the Museum. Buses or school vehicles can also park in designated bus parking zones and let the students walk to the entrance. High Museum staff will greet students at the Museum’s Admissions Desk.

(College/University Groups)
High Museum staff will greet students at the Museum’s main entrance. Please have one person check in the entire group with your confirmation email and printed e-tickets. Buses and school vehicles must park in designated bus parking zones.

Where do we park?
Check out the High’s Bus Parking Map (PDF).

Can we bring backpacks and lunches?
Backpacks and lunches are permitted inside the Museum. Upon entry to the Museum, Guest Relations staff will store all backpacks and lunches while the group is touring. Backpacks that hold medical supplies may be taken throughout the Museum. Backpacks must be worn with one strap or carried in front of the body.

Booking and Cancellation

What is the booking procedure?
Submit the School Tours Request Form (K–12) or (College/University) to schedule your self-guided visit. A member of the school tours staff will help schedule your visit.

Advanced payment is required for all group visits. Walk-up tickets are not available.

What is the cancellation policy?
Any cancellations must be made one week in advance of your scheduled visit to be eligible for rescheduling. Extenuating circumstances will be considered on a case-by-case basis.

The High reserves the right to cancel any visit for unforeseen circumstances. We will notify groups as soon as possible. Any payments made toward a visit that the Museum cancels will be eligible for a refund or will be applied to a rescheduled date.