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Accessibility

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A group of visitors approach the High Museum entrance on a sunny spring day.

The High Museum of Art seeks to unite people with art by creating a platform for multiple perspectives and removing barriers to access. The Museum is committed to providing a welcoming and accessible space for all patrons, regardless of age, gender, race, or disability.


For visitors with mobility impairments

The Woodruff Arts Center parking garage is located on Arts Center Way. Visitors may also find limited street parking in the immediate area. Designated parking spaces for vehicles with a disability permit are available in the parking garage, which has 3 spaces for oversized vehicles. All spaces are available on a first-come, first-served basis. Bus parking is not available.

We can accommodate drop-offs and pickups on Callaway Plaza (located at the corner of Peachtree Street and 15th Street) and on Arts Center Way.

Elevator access to the main Museum entrance is available from the Arts Center MARTA station and from the parking garage. If traveling by train, take the MARTA elevator from the platform up two floors to street level. Use the crosswalk to cross Arts Center Way and take the elevator up one floor to campus level.

If parking in the Woodruff Arts Center garage, you can take one of two elevators to reach the High Museum campus. If you take the Hertz Stage elevator, you can ride directly to campus level. If using the elevator on the northwest side of the garage, first ride it to street level, then take the elevator located on your right up to campus level.

Visitors may enter through the double doors (on either side of the revolving doors at the main entrance). Security guards are located near the entrance for visitors needing assistance.

The Museum’s galleries, café, and Shop are all accessible by elevator. Manual wheelchairs are available for free use on a first-come, first-served basis. Bring a valid ID to the front security desk to check out a wheelchair. Visitors may use manual or power wheelchairs or scooters and manually powered mobility aids such as walkers, crutches, and canes throughout the Museum, including galleries.

All restrooms include an accessible stall as well as baby-changing facilities. Single-stall family restrooms are available in most of our restroom locations. See maps (including a text-only version) for restroom locations.

Seating is provided in the galleries on all levels of each building.


Icon of an eye with diagonal lines through half of it, representing low vision or blindness.

For visitors with visual impairments

The use of magnifiers is approved for reading gallery wall labels.

Learn about works of art at the High with our docents, who are trained volunteer museum guides. Docent-led HIGHlights tours take place every Tuesday–Sunday at 1 p.m. Tours begin in the Taylor Lobby, next to the elevators. Weekend Family Tours take place every Saturday and Sunday at 2 p.m. Tours begin in the Taylor Lobby.

Docent-led verbal description tours with opportunities to learn about art through tactile exploration are offered upon request. To make a request, please email Adult Group Tours or email School Tours.


 

For visitors with medically necessary supplies

Medically necessary liquids including freezer packs, IV bags, and portable oxygen are permitted in the Museum. Please ask staff at the ticketing desk for a sticker for your medically required supplies to ensure that all staff members understand that your equipment is approved for use in the galleries.


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For visitors who are deaf or hearing impaired

All Museum-produced videos in the galleries have captioning.

Assistive listening devices are available on a first-come, first-served basis for programs that take place in the Hill Auditorium. Use of these devices is complimentary, and they can be checked out at the auditorium entrance.

All talks and lectures are ASL interpreted.


 

For visitors with autism spectrum disorders or sensory sensitivities

A Sensory Room equipped with fidgets, a crash pad, and noise-canceling headphones is available on Second Sundays in the Greene Family Education Center on the Lower Level of the Stent Family Wing. Individuals and families are welcome to use the Sensory Room free of charge.

All of our art-making workshops are equipped with noise-canceling headphones and fidgets, available on a first-come, first-served basis.

Interactive docent-led tours are offered upon request. To make a request, please email Adult Group Tours or email School Tours.

Social stories—illustrated introductions to the Museum—are available in English and Spanish to help you prepare for your visit.


Service Animals

Service animals are welcome at the High Museum. Service animals may be relieved on Arts Center Way or 16th Street. It is expected that the handler will clean up after the service animal. Trashcans are located near Museum entrances.

Therapy dogs, emotional support dogs, and companion dogs are not considered service animals under the Americans with Disabilities Act and are not permitted in the Museum.


 

Accessible Programs

The Museum’s Musing Together program offers tours for visitors with memory loss. Contact Lucretia Smith, Care Consultant from the Georgia Alzheimer’s Association, at 1-800-272-3900. Tours are the first Wednesday of each month from 1 to 2:30 p.m. Please note that Musing Together will take a summer break during June, July, and August.

All talks and lectures are ASL interpreted.

If you have questions, suggestions, or specific requests related to accessibility, please call 404-733-4575 during business hours or email access@high.org. To speak to someone on the weekend, please call the Woodruff Arts Center box office at 404-733-5000. We welcome feedback and continually strive to improve the museum experience for visitors with disabilities.